The energy sector presents unique challenges in how users perceive products and services. Through research conducted between 2023 and 2024, critical areas for improvement were identified in the digital experience to build trust and enhance understanding of the value proposition.
2023 Rebranding:
- A strategic rebranding effort at Holaluz emphasized key attributes such as savings, quality, personalization, and simplicity.
- Research focused on identifying these attributes in users’ perceptions through interviews and concept testing.
2024 Research:
- Insights were gathered from users who chose competitors over our product. Key barriers included distrust and perceived high pricing.
- Interviews conducted in October-November included online surveys with incentives, gathering 132 complete responses.
These studies revealed that a confusing digital experience with excessive information on a single page negatively impacted the product’s perception.
The microsite design focused on delivering a clear, intuitive experience aligned with user expectations. The main UX/UI design strategies included:
Information Architecture:
- Navigation was structured across six distinct pages, enabling users to process information logically and sequentially.
- Hierarchical design principles and visual prioritization guided users to key content.
Visual Storytelling:
- Explainer videos were incorporated to effectively convey the value proposition. This format simplified complex concepts and enhanced user trust.
- Explainer videos were incorporated to effectively convey the value proposition. This format simplified complex concepts and enhanced user trust.
Data-Driven Optimization:
- Research insights from qualitative and quantitative data informed every design decision.
- A/B testing validated hypotheses, comparing different page structures and visual elements.
User-Centered Approach:
- Pain points in the digital flow, such as lack of clarity and trust, were identified.
- Solutions included transparency-focused elements, such as direct contact buttons and visual testimonials to reinforce reliability.
Interdisciplinary Collaboration:
- Worked closely with the research team to analyze insights and the development team to ensure the technical feasibility of proposed solutions.
Research:
The initial phase involved interviews and qualitative analysis to understand the factors influencing user decisions.
Key Findings:
- 48% of respondents did not engage with a sales representative, citing distrust as the main reason.
- Perceived high pricing was another significant factor.
Design Iteration:
Based on these insights, iterative design processes were initiated:
- Creation of low-fidelity prototypes to test navigation flows.
- Evaluation of these prototypes through user testing to identify friction points.
- High-fidelity design focused on a visually appealing aesthetic aligned with brand attributes and universal accessibility.
Technical Implementation:
In collaboration with the development team, technical feasibility was ensured, including fast load times, responsive navigation, and consistent cross-device experiences.
